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Returns / Damaged Goods

You can purchase goods from Win-Leader with confidence, knowing that we'll look after your interests even after the sale.

It is our policy that we offer our customers good quality merchandise at all times. We back this up with our continued commitment to excellent service. We want you to know, that customer satisfaction is an important element to our business and remains a primary reason why we try harder.

Returns Procedure:

The item must be in its original packaging, and must include the packing slip .. just follow these simple steps:

1. Report any damaged item(s) to the delivery courier service ASAP. Be sure to sign for damaged pieces by placing your signature on the original packing slip accompanying the goods.
   
   
2. Next, contact our customer service department toll-free at  1-800-565-2172,  during any business day. Please note:  the company is closed during certain times through-out the year. This may include - Easter, Canada Day, Labour Day, the Christmas holidays & New Years etc..
   
   
3. Return Authorization numbers are required for all returns. We'll give you a Return Authorization (RA#) number when you contact us about a defective or damaged product.
   
   
4. When you receive your RA#, include it with the following address (as indicated here) :
   
   Win-Leader Corp.
   Return Authorization # (__________)
   50 Shoemaker Street, Units 1, 2 & 3,
   Kitchener, Ontario  N2E 3E3
   
   
5. The dealer will send the package prepaid to Win-Leader Corp. This protects you in case the item is damaged or lost in transit. COLLECT SHIPMENTS WILL BE REFUSED.

Personal Assistance

If you should require assistance with your return, you may contact us either by email, telephone, or visit us in person at our main location in Kitchener, Ontario.

Win-Leader Corp.
50 Shoemaker Street, Units 1, 2 & 3
Kitchener, Ontario   (Canada)
N2E 3E3

Email:  sales@winleader.com
Tele:  toll-free in Canada: 1-800-565-2172